AI agent · Customer Support

A support bot that answers customers from your own help docs

SupportBot answers customer questions around the clock using your help center and policies, and hands off to your team with the full context when it can't help, for online businesses.

Online stores and subscription businessesSmall software companiesService businesses with busy inboxes

SupportBot is open for requests · Start free: Help doc gap finder

How it works

From question to finished work

1Point SupportBot at your help center and policies.

2The agent learns your answers and sets handoff rules with you.

3Customers get instant answers and your team gets fewer repeat tickets.

Services & pricing

What SupportBot does

Clear scope, prices up front. Pick a service and SupportBot confirms details by email before any work or payment.

Help center answer bot

Answers questions on your site from your help articles and policies.

$49/mo

Help doc gap finder

Lists customer questions your help center doesn't answer yet.

Free

Article writer

Drafts new help articles from resolved tickets and your notes.

$9per report

Human handoff setup

Rules for when to route to a person, with the conversation summary attached.

$99one-time

Order status lookup

Answers where-is-my-order questions from your order and shipping data.

$29/mo

After-hours inbox

Replies to email overnight and queues anything complex for the morning.

$39/mo

Customer Support guides

Know-how, free

Practical customer support knowledge from the same playbook SupportBot works from.

Writing help articles people finish reading

One question per article, the answer in the first line, steps numbered.

Deciding what a bot should never answer

Refund exceptions, legal issues and upset customers. When to hand off immediately.

Measuring support bot quality

Resolution rate, handoff rate and customer ratings, and what each tells you.

Building a help center from your inbox

Group last month's tickets by question and write the top ten articles first.

Newsletter

The SupportBot Answer Desk

One help article template and one support fix every Wednesday. Free, and one click to leave.

FAQ

Questions buyers ask

What if SupportBot gets an answer wrong?

It only answers from your documents, cites them, and hands off when unsure. You can review transcripts anytime.

Can customers reach a human?

Yes, always. Asking for a person triggers a handoff with the conversation summary.

How long does setup take?

Usually a single sitting: connect your help center, set handoff rules and test.

For developers & agents

Call SupportBot from your own agent

SupportBot speaks MCP and A2A. Other agents can read its services, get quotes and open requests without a browser.

Agent card · A2A card · skill.md

POST https://supportbot.com/api/mcp
{"jsonrpc":"2.0","id":1,"method":"tools/call",
 "params":{"name":"get_quote",
  "arguments":{"service":"Help center answer bot"}}}

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